Privacy Policy

Introduction

This Privacy Policy describes how 9 AURA and its affiliates (collectively "9 AURA, we, our, us") collect, use, share, protect or otherwise process your information / personal data through our website https://www.9aura.in/ (the "Platform"). You may browse certain sections without registering. We do not offer products/services outside India; your personal data will primarily be stored and processed in India. By using the Platform, you agree to this Privacy Policy, our Terms of Use, and applicable service terms.

Collection

We collect personal data when you use our Platform/services or otherwise interact with us. This may include name, date of birth, address, phone number, email ID and KYC proof. With your consent, we may collect sensitive data like bank account / card details or limited biometric info to enable opted features—always in accordance with applicable law(s). You may choose not to provide certain information, but some features may be unavailable.

Usage

We use data to provide/operate our services; assist sellers/business partners; enhance experience; resolve disputes; troubleshoot; inform you about offers/updates; customize experience; detect/prevent fraud; enforce terms; conduct research/analytics/surveys; and as otherwise described at collection. Opt-out options are provided where legally required.

Sharing

We may share data within our group entities/affiliates, and with third parties (sellers, logistics, payment partners, reward programs) to provide services, comply with legal obligations, enforce agreements, and prevent fraud. We may disclose to government/law enforcement where required or in good-faith to protect rights/safety. Third-party platforms have their own privacy policies; please review them before sharing data there.

Security Precautions

We adopt reasonable security practices to protect data. However, internet transmission is not fully secure and inherent risks remain. Users must protect their account credentials.

Data Deletion & Retention

You may delete your account in profile/settings or write to us. We may refuse/delay deletion for pending grievances/claims/shipments/services. We retain personal data no longer than necessary or as required by law; anonymized data may be retained for analytics/research.

Your Rights

You may access, rectify, and update your personal data via Platform functionalities.

Consent

By using the Platform or providing information, you consent to collection/use/storage/ disclosure/processing as per this Policy. If you share others’ data, you confirm authority to do so. You consent to be contacted via SMS/IM/calls/email for purposes stated herein. To withdraw consent, write to our Grievance Officer with subject "Withdrawal of consent for processing personal data". Withdrawal is not retrospective and remains subject to law/Terms.

Changes

We may update this Policy from time to time and will notify significant changes as required by law. Please check periodically for updates.

Grievance Officer

Krushik Mehta
605, HARMONY ICON, 100 FT Hebatpur Road, Thaltej, Ahmedabad, India
Phone: +91-7779066188  |  Time: Monday–Friday (09:00–18:00)